In this week’s external monitoring with Matt Ireland, we reflect on historical incidents, explore why crises tend to happen during long holidays such as Christmas, and offer practical tips to ensure organisations are prepared in case something happens.
Most crisis plans look solid on paper. But only a few work when it really counts. The dangerous gap between preparedness and performance When leadership teams say ‘we have a plan’, it often sounds reassuring. But in a real crisis,
When a crisis hits, most organisations rush to focus on tools, plans and communication. But in reality, it’s your people who determine the outcome. They’re the ones who need to interpret the situation, make decisions and take action. The question
When a crisis hits, it’s not your plan that acts — it’s your people. And in every real event we’ve seen, human capability is the difference between a coordinated response and a fragmented reaction. Yet instead of building it, most
“Organisations don’t resolve crises, people do” – Matt Ireland Why technology fails – exactly when you need it most In many organisations, digital tools are seen as the backbone of crisis management. There are systems for communication, documentation, incident response,
“The single biggest problem in communication is the illusion that it has taken place” – George Bernard Shaw. Crisis communication isn’t about polished wording – it’s about leadership under pressure and clear answers to difficult questions. Clarity, speed and trust